- RPPsupply, RPP - Reliable Poly Products, LLC is You're #1 Child Care Supply, Juice Concentrate Supplier, Daycare Supplies & Business Supply Company!

* We currently are only shipping our Supplies to the 48 Contiguous United States.

* We unfortunately, cannot ship any Supplies or any products to Alaska or Hawaii at this time.

* Our daily shipping provider is FEDEX, and we need an Actual Street Address, to ship your supplies to. FEDEX cannot deliver supplies to a PO, APO, FPO, Rural Routes, or any type of Box address.

* If you need to return a product, you can ship the item back to us in Re-sellable condition. When we receive the item back from you, we will refund your purchase in full. JUICE Concentrate is a Food Item, and cannot be returned.

* We ship our supplies, everyday, Monday - Friday (excluding holidays). Our business hours to order supplies by phone are from 8AM - 4PM EST, Monday - Friday, (excluding holidays). You can order Juice Concentrate & all other child care supplies, daycare supplies, business supplies, etc., 24 hours a day, 7 days a week on our website of course.

* Payment for your order must be made by Visa, Mastercard, Discover, AMEX, or Paypal. You can also call your supply order in by calling us at 1-888-777-2944, during our normal working hours 9AM - 5PM Eastern Standard Time. Please have your credit card info handy, so we can process your order rapidly.

* If you can only pay for you order by check, you can select Check or Money Order when checking out. When we receive your check and it clears, your item will ship out. You can mail your Check to: Reliable Poly Products LLC, 8 N Corporate DR, Riverdale, NJ 07457. 

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

Defective product must be in original factory carton with all original packing materials

The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

RPPsupply credits based on purchase price, less shipping.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.

SPECIAL RETURNS

CONSUMABLES 
 Ink cartridges & Toners are NON-returnable. Please contact the manufacturer for warranty on consumables.

FOOD, CRACKERS & SNACKS, & JUICE PRODUCTS & JUICE CONCENTRATE 
ALL Food & Juice, Juice Concentrate, Crackers, Snacks, & Beverage Products, etc. are NOT RETURNABLE.

HEWLETT-PACKARD
HP Printers, Handhelds and Computers Returns Policy:

• Pavilion computers - Returns permitted only on defective and DOA products. Stock balance and overstock returns are not permitted

Xbox
Xbox Consoles - ALL serial numbers on all consoles are tracked. Defective return window is 15 days from original RPPsupply invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Customer will be billed for missing parts.

Xbox Live - Defective return policy is 15 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, consumer will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Customer will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 15 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

PlayStation
PlayStation Consoles - ALL serial numbers on all consoles are tracked. Defective return window is 15 days from original RPPsupply invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.

PlayStation Software and Accessories - We will accept defective returns up to 15 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Nintendo
Nintendo Consoles - ALL Serial Numbers on all consoles are tracked. Defective return window is 15 days from original RPPsupply invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

BACKORDERS
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.

DAMAGES 
RPPsupply's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to RPP supply for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact RPP supply for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

DISCREPANCIES
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

REFUSED ORDERS 
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

LOST SHIP 
If your shipment has been lost, please contact your sales or credit representative.

WARRANTIES - In General
Product warranties are provided by the manufacturer. 

Every effort has been made to ensure the accuracy of all information on this Web site. RPPsupply makes no warranty expressed or implied with respect to the accuracy of the information, including prices, product editorials, product specifications or advertising. All manufacturers' suggested retail prices are current at the time of publication and are subject to change without notice.

Certain links will allow you to leave RPPsupply's Web site. The linked sites are not under the control of RPPsupply, and RPPsupply is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. RPPsupply is not responsible for Webcasts or any other form of transmission received from any linked site. RPPsupply is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site by RPPsupply.

Thank you for selecting RPPsupply.Com, You're #1 Office, Business, Child Care Supply Company, Daycare Supplies, & Juice Concentrate Suppliers!

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